Guest arriving on the wrong day and locking out other booking

[Beth6111]

I had a guest arrive on the wrong day and get access to the property due to Airbnb's new app update that provides check-in codes 48hrs before the booking. They locked out the actual guests so they couldn't check in and then canceled their booking the next day (before their actual booking) so they got a full refund. I had to refund all the guests who couldn't get in, all while I paid to stay somewhere else. I had to cancel my holiday to come home in the middle of the night to break up a fight between all the guests. This was an appalling experience and I lost about $1,000 AUD. Airbnb is not offering any compensation. 

[Joan2709]

@Beth6111 

Yikes!  What a nightmare!

Looks like you're using a lockbox instead of a smart lock? A smart lock on the main entry door might be the only option to prevent this from occurring again. It will not allow the guest to gain entry until the date/time of their check-in. 

Maybe some other Hosts who do homeshare can advise options?

[Helen3]

Hello @Beth6111

How frustrating. 

Airbnb have shared this self check in information with guests like this 48 hours before - for at least the last three years so it's nothing new. 

I'm afraid it's your responsibility as the business owners to provide guests with individual codes so this can't happen.

when the guests who should have been staying  were locked out on arrival were you not able to sort out your codes directly to give them access? 

the guest who turned up on the wrong day shouldn't have been refunded.