@Helen3
Well said Helen, we live in abnormal times, many of these people don't simply cancel on a whim, they cancel because it is not physically possible for them to travel.....and it annoys me that the host should still expect their 'pound of flesh'!!
As on top of this as we are in Australia, we still are experiencing hot-spot outbreaks all the time.....mainly from returning overseas travelers who are compromising quarantine regulations.
I have had 5 cancellations over the past two weeks from guests who are precluded from traveling because they are from a declared hot-spot!
Of course I grant a full refund, it's not their fault they can no longer come and I could totally understand them leaving a poor review if the host refused to return their reservation money.
Karma has a great way of keeping the balance of nature in check Helen! For each of those 5 cancellations I have accepted, 4 other new bookings that have come in to replace them....I am no worse off.
Cheers........Rob