Guest change request

[Melanie1474]

I have had a guest request a change to dates of booking - the first time less than 24 hours notice - however I accepted it due to the circumstances, the second time just outside the 24 hours, which I have reluctantly accepted  - although I would like advice on how to change my booking policy as I have now missed out on 4 potential days earnings due to this guests last minute changes. Can anyone advise  - or recommend what I can do to prevent this happening in the future?

[Kitty-and-Creek0]

@Melanie1474 

That's definitely messing up your calendar and your plans. Stressful!

We all do our best to make life easier for guests, sometimes it is not so good for us. 

I recall there was a rash of these multiple rescheduling events awhile back, involving a number of hosts. It happened to me as well, and the guest seemed to have used it as a last minute way to get around cancellation policies, to get a refund on the future dates. We found a polite way to say they needed to just cancel and rebook as a new (perhaps last minute) reservation when their circumstances were more predictable. 

Do let us know what you decide works for you. May you enjoy terrific holidays and great guests!

[Melanie1474]

Thanks Kitty - although it still means we lose the opportunity to have guests on those dates.

I am thinking perhaps my policy should be to allow one change request per booking and any more than that they need to pay some % for loss of potential earnings - would that be possible ?

Thanks

Melanie 

[Rebecca]

Hello @Melanie1474 👋

It's lovely to see you joining in conversations on the Community Center!

I'm tagging @Kitty-and-Creek0 here so they receive a notification of your message. This ensures that they get a notification that you've replied to them specifically 🤗

Quick tip: if you type "@" and then the username, this will tag the member that you're replying to. I hope this helps to keep the conversation flowing, and if you've got any questions, just ask. 

Have a wonderful day! 🌼

[Helen3]

I have a strict cancellation policy and don't accept last minute requests from guests to change their booking dates @Melanie1474  .

you can refuse the requests if the changes don't work for you. 

you can change your cancellation policy on the listing.

[Melanie1474]

HI Helen - would I be able to have a look at your cancellation policy so I can get an idea how to word it?

Thanks

[Bob297]

@Melanie1474 
Cancellation policy is a setting on the Airbnb website. You can choose the one that works best for you. You don't have to word it

Edit your cancellation policy on desktop

1. Click Listings and select the listing you want to edit
2. Under Listing editor, click Your space
3. Click Cancellation policy
4. Next to your policy, click Edit
5. Make your selection and then click Save