A bit of background, I am a brand new host (this would be my 3rd) and I have a guest staying at my place for over 50 days. Since booking, the communication from this guest has been non-stop every 2 days or so with another question or request or post-confirmation negotiation.
Yesterday, he asked to get mail at my apartment and I said I wasn't comfortable with that. He escalated and created a case with airbnb support when I didn't respond to him after 2 hours (I work!). I agreed that packages/uber eats is fine, but regular postal mail that requires a mailbox key is not. He is still insisting that I won't let him get mail at all.
Today, based on the advice of a friend who also hosts, I asked for us to have a quick zoom call to level set. I've seen a few other community posts and this is relatively normal for long stays when the host will be out of town. Whelp. Not according to this person. He refused to meet, accused me of discrimination according to Airbnb policy and is reporting me to the support team. As a queer woman of colour, I find this to be incredibly hurtful.
Has anyone else dealt with this? What was the outcome? I called support myself and they said that if I cancel, even though I feel I'm being harassed and that my safety is now compromised, I will incur a penalty. I don't think that is exactly fair. Has anyone had success with escalating?
