Guest with stays but no review

Deanna301
Level 2
Richmond, TX

Guest with stays but no review

So, I'm relatively new but just had a guest who broke a cabinet drawer and didn't leave me a review.  I realized it's probably because they didn't want to receive my review.  The drawer was a quick fix so it wasn't a big deal.  My person is a contractor.  It was fixed in no time.  NOW I have someone coming in with two stays and zero reviews and wondering if that's what people do when they do not want to receive a review.  Thoughts?   

4 Replies 4
Patricia2526
Level 10
Manila, Philippines

Hi @Deanna301 

 

I’ve never had any issues with new Airbnb guests who have zero reviews. I make sure to communicate how Airbnb works, emphasizing that this is our home and that I expect them to leave it as they found it at checkout. After all, both new guests and new hosts have to start somewhere. 😊

This upcoming guest has stays, she just doesn't have any reviews.  

@Deanna301. Reviews are blind so any submitted are going to appear after 14 days; you dont get to choose unless issues and Airbnb intervens. I have very occasionally had such a guest so I rely on extra questions upfront to clarify. It would help hosts if every host completed a guest review and vice versa imo.

Helen3
Top Contributor
Bristol, United Kingdom

It's a shame you didn't leave a review for the guest who broke your cabinet drawer . Why didn't you? 

 

The platform relies on hosts and guests leaving honest reviews @Deanna301 

 

about 25% of my guests have no previous reviews . Sometimes because they are new to the platform and sometimes because some  hosts particularly  larger scale hosts are too lazy to leave their guests a review .