Guest no show

[Dora31]

Hi there

the situation is the following

The guest booked accommodation last minute for 3 nights. After that no communication at all, i told him that the check-in window will close at 10pm but I can wait until 10.30pm. 

No response until midnight or so - i was already sleeping. He said that he  not check his messages. 

l told him the previous day that he can do the check-in early morning then from 6am but I will have to leave in the morning. a late message again if i can do the check-in for the remaining days now. 

I am unsure how i should treat the situation. my cancellation policy is strict and he did not show up on time. he is trying to check-in in the time when  I am not home. 

very bad communication overall 

what shall I do? 

[Anonymous]

@Dora31  Sounds like you've already done the 3 things you're supposed to:

1) Ask the guest what time within your scheduled check-in window they plan to arrive.

2) If no response, inform them of when that window will close.

3) Inform them of whatever time, if any, you can accommodate next-day check-in.

On that last point, you're not obliged to admit a guest to the property at any time after the check-in window on the date they're booked to arrive. Your cancellation policy still applies if the guest is a no-show. But since the booking wasn't cancelled before the check-in date, Airbnb still allows you both to review each other (UK law actually requires them to allow this). 

It sounds like you're better off not allowing this person into your home, but you might want to start thinking about how you'll publicly respond to a revenge review. You can also adjust your calendar settings to block same-day bookings and/or turn off Instant Book, because neither seems like a good fit to your hosting setup.