Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello! We've recently gotten two weird international guest requests. Our page is set up to automatically book but these come through as requests that I have to approve. When we look at the reviews there are repeat reviews, exactly the same from the same m... Latest reply by Lorina14

I have received an email notification that a guest has sent a reservation request. when I log into the host platform, there is no reservation request. Now airbnb is reminding me to respond within 24 hours, or my response rate will go down. I am stuck....s... Latest reply by Lorina14

I booked a guest in December right after Christmas (non-refundable) who informed me the day before check-in that her brother-in-law had just passed and she would need to attend the funeral. Whether or not I was obligated to do so, I accommodated her by re... Latest reply by Sophia

Our very first guest left the house a mess. Damages included but were not limited to: 1. Chipped quartz countertop in kitchen island. 2. Excessive trash throughout the house. 3. Smoking evidence / cigarette butts all over the front and back yard. W... Latest reply by Sophia

We just rented a place it was clearly not safe so we tried to change locations. AirBNB is not being responsive at at all and just get a automatized response that AirBNB is not responsible. The gate was broken to the entrance of the property and there were...

Hi! I’m new to hosting and am wondering if other hosts get a lot of booking requests without answering the preset questions about their travel and guests? I have even asked again to inquire who will be staying at my home and get a feel for what type of st... Latest reply by Andrea7253

I want to use my UK credit or debit card to pay for Air B and B accommodation in Europe.Is it best to put the currency as Euros or GBP if I want to pay less fees?Is it better to use a debit or credit card to avoid fees? Latest reply by Andrea6232

Hi,Does anyone know how I can view how much airbnb credit is in my account and when they expire?Thanks, Latest reply by Rebecca

How much should I charge for early check-in and late check outs? Latest reply by Alicia753

The Weird Guest Award goes to.... Recent guest was wandering around in the yard barefoot and shirtless in his undies. I know this because the neighbor (who is a nurse) texted that she was concerned he was disoriented. We checked out the Ring camera and go... Latest reply by James3156