Booking request

[Christine4706]

I have a request from a guest that has been on AB&B for several years with a 0 star rating. There are about 4 reviews but all with a different name. How to politely decline the offer?

[Mike-And-Jane0]

@Christine4706 It is not possible to have a 0 star rating as the minimum is one star. I suspect this guest may have been reviewed as part of a party with the lead guest getting the star rating but I a not sure. Are the reviews problematic?

[Alex · Accepted solution]

Hello @Christine4706, 

Thank you for sharing this situation with the Community. I’m curious, what did you decide in the end? Did you go ahead with the booking, or did you choose to decline it? Whatever you decided, I hope it worked out well for you. Let us know if you need any other help!