Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, i used to be able to open a link and attach an image from an album on my android but recently with the updated apps version I no longer able to do so. Is so frustrating!! Anyone facing the same and has any solution to it? Thank you! Latest reply by Elisa

I have 3 listing first one 5 months old but didn’t got confirm bookings (Title edited by OCM) Latest reply by Elisa

I booked a condo in Bangkok Thailand not really knowing the area. Host Wana would not give address until i paid. I paid, looked up the location and street it was on and it looked horrible and scary to walk anywhere. On top of that, I did not find any g... Latest reply by Zheng49

We have a 2 night minimum stay on our bookings year round. Occasionally we might customize seasonal dates for 3 or 4 nights around long weekends but never 1 night stays. This is the second time someone has managed to book a one night stay even though I di... Latest reply by Elisa

I list for $750 usd. But the info I received at booking says one guest was charged $850 and the other $921. I’m not complaining about extra money, but I don’t know if the guests were actually charged the higher price & they knowingly rented at this price ... Latest reply by Elisa

Yesterday, I went to a new place hosted by Rocio in Puerto Vallarta. I felt like the place was a bit unclean so I bought sheets. When I stripped the bed, I found the mattress was truly disgusting. It was covered in stains I took pictures and sent the... Latest reply by Zheng49

 house we are always welcome for guests and they are our responsibility BBQ,parking area, for chill amazing terrace and garden area 4Bed rooms with attached washrooms Latest reply by Elisa

This one guest has been an ongoing issue - FIrstly the used the property for 7 hours then demanded an imedieate refund at 11:48 pm or they would "report us to Airbnb". Then after checking the property to make sure nothing was stolen, we gave the refund ... Latest reply by Mary1523

I made a booking in Rochester, NY, for September 26-29. The pictures on the Airbnb listing were misleading, as I have photos of the exterior, and the property was in poor condition. I arrived an hour before check-in to find the lockbox open. When I contac... Latest reply by Mary1523

Dear Colleague Host in Thailand, I am currently in Thailand, I am looking for a host that could accommodate me, my wife and my 3 year old kid for a month for 4,000 Baht. Any help and recommendation in this regard will be appreciated. Kind regardsSimeon f... Latest reply by Guy991