Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

My guest asked to leave my accommodation 3 days early a week before the end of their 3 and a half week booking. This was due to unexpected changes to their international travel plans. I helped the guest to request a change to the length of their stay with...

Air BNB would report when a host cancelled a booking, a message in the reviews stated “the host cancelled this booking XXX days before” but I cannot find this message in any reviews now - did they remove these? or hide them? Latest reply by Monica2697

I have a request from a guest that has been on AB&B for several years with a 0 star rating. There are about 4 reviews but all with a different name. How to politely decline the offer? Latest reply by Alex

I had a Guest that needed to reschedule his booking from July 11 through the 13th to September. I accepted the change, but the dates for July 11 through 13th are still showing booked by the same person. How do I release that booking Latest reply by Alex

Same auto-email I've been sending for a year. Thinking the latest upgrade to program? Was wondering if it's happened to anyone else. Mine was the email sent at 9am on arrival day with directions and entry code to keypad. It started "Hello, <<Guest firs... Latest reply by Alex

This is regarding a difficult guest we just had who stayed for a week. As background, his wife booked the stay. She has a few good reviews but from 2019. He has 4 trips and zero reviews. We're a hard won SuperHost and Guest Favourite. Our place is a ... Latest reply by Alex

We only host long-term extended stays -- minimum 60-days. Our guests usually stay in our two furnished cottages for 2 to 6 months, sometimes as long as a year. Prior to March 2023 review length was unlimited. Then a 1000-character limit was implemented, ... Latest reply by Deborah1724

Why was this review not removed by Airbnb? Their AI robots are terrible…     Latest reply by Jay1724

Hello everyone! in short: we had a older woman guest for a night and from the start it went unfortunately very poorly. she couldn’t deal with the smart access lock ( claim: made sounds but didn’t unlock), then the TV was not working… the unit was a turn... Latest reply by Rockport0

I’m reaching out to the host community because I’ve encountered a situation I can’t seem to resolve through Airbnb support. A guest left a 1-star review containing several false claims (Wi-Fi “didn’t work at all,” missing amenities that were never listed,... Latest reply by Joan2709