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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello.My guest has spent 180 EU when I usually pay between 18. & 45 Euros Max.Can I ask him to pay for it?Thank you Latest reply by Maria-Rosa50

Hello, I'm curious about experiences in hosting travel nurses for long term stays. What kind of rates have you offered them, and what rental prices do they often look for? I certainly understand that different locations and markets affect pricing h... Latest reply by Brittany467

I had a guest that booked my home for 4 days at NEW YEAR. He came to my home, did some messy, took pictures and sent to Airbnb to cancel his booking. I always take photos after I prepare each room, so my dissatisfaction with Airbnb is exactly why no one a... Latest reply by Emilse9

Is there a way to set an out of office message? We will be on a hike in the wop-wops for a couple of days and won't have internet. I've set the listing to snooze during those dates (I hope it is in local timezone btw as we are almost a day ahead of the US... Latest reply by Kitty-and-Creek0

Hi everyoneA guest lied on a review on airbnb.com and airbnb has refused to remove the review despite all the evidence sent to them. I now have a bad review plus my review points has come down from 4.97 to 4.87. How do I resolve this? I have removed my li... Latest reply by Anita1312

Our first ever guest and the power went out for 3 days (guest only just told me) and guest is now leaving a day early. The power was out due to wild storms that destroyed the power lines. I think a partial refund is necessary but not sure what is fair. Latest reply by Rebecca

Hi! I just started as a host, my first guest is checking out tomorrow, and the next one checking in the same day. I just got a whatsapp message from the 2nd guest, about the check in and if we can have a call. The name and phone number do not match with ... Latest reply by Rebecca

I have a guest that stayed with me back in October. He wants to leave a review now, but says that because it was so long ago, he's not able to. [Title updated by Community Manager for relevancy] Latest reply by Mike-And-Jane0

I have a charge on my debit card for: AIRBNB * TA444JRX SAN FRANCISCOCAUS for $40.I have never been to San Francisco and I have no idea what this charge is for.Please help. Latest reply by Mike-And-Jane0

Hi All, This experience is unimaginable, like I am dreaming! A guest that lodged in my house described it as being like a 5-star hotel and has virtually all the essential facilities of a 5-star hotel. Also ALL the guests that visited (except this one from... Latest reply by Rebecca