Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Two weeks ago during a scheduled, monthly maintenance visit to my apartment I was dismayed to find my newly renovated apartment was being treated terribly by my guests. ( The guest actually picked the time for me to see the apartment so no surprise to t...

How do Superhosts handle changes to a reservation after the guest arrives? In particular, cancellations of nights. Do you charge the original fee? Do you apply a discount? We do not want to be taken advantage of but we want to be understanding. Latest reply by Angela3842

I have a guest checking in on Friday and checking out on Sunday. I want to do some work inside and I will clean it. How do I cancel my cleaner for that day. So he can resume the next stay. Latest reply by Bhumika

I am unable to submit a claim for trip cancellation, and AirBnB technical support and Generali are only able to point fingers at each other. In managing my trip, I can clearly see that it is cancelled. Note: I got a partial refund through AirBnB's normal... Latest reply by Emily2154

My current guest who's been a challenge due to not disclosing her 3 children at the time of booking, just phoned me from the hospital where she just gave birth to child #4. I couldn't tell she was expecting! She wants to cancel the last 4 nights of he... Latest reply by Rebecca

Dear All, I am so stressed today when after 9 days of departure, landlady raise a claim of 900 GBP blaming stained walls. This is so depressing. We were all responsible adults and my mother visited first time to UK. We left the property as it was given t... Latest reply by Rebecca

Hi there, I am new to Air B n B and have just listed my farm property only two days ago. Within a minute, a local guest asked if she could have a small wedding ceremony at my farm as well as accommodation for her family. As I have not yet set a price ... Latest reply by Helen3

Hello my name is Mario i’m here to share about the review that I had from one of my customer I think we should fight back to take the location and value off The review platform our review should be strictly about how do we perform for customer **[Image ... Latest reply by Lorina14

Received a booking proposal from a host. According to him the total is 750 Euro (showed me screenshot), yet I receive an incoice for 770 Euro! Turns out that his invoice shows a surcharge of 14%, while mine shows 17.2%.He's in Belgium, I'm in the Netherla... Latest reply by Judith592

I was hacked last week. Locked down my checking account. AirBnB's final payment on the place I was already staying at was refused. they sent me an email that when to spam. never sent me a text. never sent me a message through the app they insist you insta...