Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello hosts I am the super host and recently decided to sell my Airbnb property. Just got an offer and very likely to accept the deal. With that to say, I will have to cancel my guests' future reservations, will that cause me losing the Super host stat... Latest reply by Rachid103

Hey all, we had a guest leave a bad review (they were very angry that it rained and they couldn't use the outdoor firepit) that AirBNb deemed to be retaliatory and violate their review policy. It got removed immediately. Then a couple weeks later it appe... Latest reply by Carl162

I have a client who would like to come in for a month but doesn’t want to pay the entire amount upfront. Is it automatic that the client can choose to pay a portion when booking the reservation and the rest later? Do I need to set something up? Thank you,... Latest reply by Mark-And-Laura1

We have a long term booking where ultimately the guest has brought unauthorized overnight guests over several times. We have this on our ring cameras. We want the reservation cancelled; the guest called us since we have our number on the emergency list o... Latest reply by Joan2709

Hi Every host, Just wanna check with you, did you facing any similar issue like me? Airbnb simply limit my account which a guest complaint his thing missing but they didn't show any proof and Airbnb didn't hear from our side then just straight away limit ... Latest reply by Airy29

I’m concerned about how easy it is for guests to set up a ‘non-profile’ and make a booking request and how it seems increasingly more difficult to feel safe when letting a room in your home through Airbnb. When I started 6 years ago, I enjoyed it. I was a... Latest reply by Julie4

Hi all! this is my first year as a host during the winter season and I was wondering if it is normal for bookings to slow down in January and February? I was pretty much fully booked from June to December but now for January and February it is looking ver... Latest reply by Peter3879

Many people just don't give 5 stars because that is considered "perfect" to them and nothing is perfect but they loved your home. 4's make the statement to the public that basically you suck on here. Even only one time and your done forever. I don't think... Latest reply by Helen3

Hey folks, why the booking has come down these days? Latest reply by Alicia753

Hi! I’m new to Airbnb and had a guest smoke in our home. Since this happened, I had to decline a booking as I’m attempting to get the smell removed. How do I handle recouping the lost stay and the additional cleaning and ozone generator costs to clear th... Latest reply by Keri2