Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Does anyone know if there is a way to have AirBnB notify you if you have a guest checking in or out? That'd be really helpful - if I have a guest checking out that day, the notification would help me remember to schedule the cleaner. If I have a guest c... Latest reply by Ryan-and-Darnie0

Today a few hours my guests left - Airbnb canceled their reservation. I immediately contacted the support and they told me they canceled it 'due to Guest complaint that the listing was messy/dirty'. That was the first cancellation ever for me and the gues... Latest reply by Muslim4

Hello everyone, I am in a situation maybe many of you have experienced. Airbnb safety team suspended my listing due to false safety issue reported. The team member Gina was suppose to call me and it has been three days without a call or reply. What else c... Latest reply by Xunlian0

I have the 'same day booking' option turned on and didn't feel uncomfortable about it before. Mostly guests booked with enough interval (at least a few hours) before the check-in. However, now almost all my bookings come with a very short notice. I have m... Latest reply by Muslim4

I have a small resort with 5 bungalows on it, and a large shared pool. Due to unseasonably bad weather, we have had to postpone our pool renovation (retiling) to a week when we already have bookings in several of our units. This is a tropical island, and ... Latest reply by Mike-And-Jane0

Long-term quest requesting proof of residence to enroll kids in school. The guest is staying until the end of the school year and then relocating outside of the USA. Would it be appropriate to sign a letter stating the length of stay based on the current ... Latest reply by Helen3

Tropical storm coming in Myrtle Beach Rain started today. (In MBSC) Guest left today almost 3.5 days ahead of time. Should a Voucher be provided or nothing at all? There is still things to do besides the beach indoors. I feel like this is a basic questi... Latest reply by Matthew2207

Guest actions:1. After having checked in without issues, guest requested to cancel part of the booking without any explanation. We rejected this cancellation. No other communication held between the Guest and the Host.2. Then the Guest makes a claim to Ai... Latest reply by Nicolas2330

Please clarify, AirBnb, that free parking = no payment required and “on premises” = at the site (either a dedicated garage spot or a space outside at the property reserved for the guest! This lack of proper wording and communication left me in a pickle in... Latest reply by Bhumika

Now that we are getting a bit more settled in our new home I need to begin moving onto marketing and booking. I have homework to do. I have a sound foundation of hospitality /bed and breakfast experience AND am lacking in the nuanced differences in the w... Latest reply by Marie8425