Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Dear Airbnb PLEASE bring back your very wonderful categories to search unique and specific types of stays. There is absolutely no way to find exactly what I want anymore like “beach stays” or “cabins”. I often look for places to go based on the surroundin... Latest reply by Bhumika

I have used Airbnb going on eight years and its been a positive experience overall. At some places I have stayed I never saw the host at all. At others I saw them often. It was fine either way but I felt I should at least meet them once , especially if t... Latest reply by Bhumika

Hi all, I've been hosting a home for about 3-4 months, a home we bought specifically to use for Airbnb. We've had great guests thus far, positive reviews, some helpful feedback, etc. Our current guests (an elderly couple) booked 2 stays which cover the en... Latest reply by Andrew3796

Hi Airbnb Community,I’m having trouble syncing my Airbnb calendar with the booking system on my website. I’ve set up iCal synchronization, but there are issues with availability updates:New bookings made on Airbnb aren’t consistently reflected on my websi... Latest reply by Joan2709

Hi All, I have been a host for a year and a half now and just really struggle with the amount of damage that is being inflicted to my home. It is a large home and sleeps 14 people comfortably. Also, our community tends to cater to wedding guests. I fee... Latest reply by Greystone0

So I accidentally booked the jetskies and I wanted to get a refund if that is possible please help Latest reply by Emilie

Hello. I made a reservation, paid and later it was canceled by Adriagate Travel Agency. What is strange this room is now available at the same dates. And I have to wait for money return 15days. It's my first reservation here. Does it happen often?It's v... Latest reply by Bhumika

I rented an apartment from July to August in Brooklyn New-York, and for an entire month, I couldn’t sleep properly because of the constant noise coming from the kitchen. For a long time, I couldn’t figure out what it was, until on my very last night befor... Latest reply by Diana3156

Hello, We had a guest smoke in our house and were in the process with Airbnb to get the damage reimbursed. While communicating with Airbnb we tried our best to clean up the house with Ozone, and deodorizer but unfortunetly we got a negative review. Resolu... Latest reply by Mike-And-Jane0

Hello everyone ,I hope you’re having a great week! One of the best compliments a host can receive is a repeat booking. It means your space made a lasting impression, whether through thoughtful touches, great communication, or a seamless check-in. Encou... Latest reply by Elisa