Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I'm hoping for advice from the community on how to handle a confusing situation where Airbnb has denied my review removal requests twice, even though the review seems to violate their policy. What Happened:A few hours before a guest's 4pm check-in, my cle... Latest reply by Dave1615

There used to be an option to add a reservation to the Apple Wallet on the iPhone.I am unable to find the option anymore.Was the option removed? Thanks! Latest reply by Carolann41

Hi everyone!Whether it's a nearby attraction, restaurants or hiking trails — sharing local activities and culture with guests can make a huge difference in guest experience, since it gives hosts and guests an opportunity to connect and bond. Do you o... Latest reply by Andrea6232

Formal Complaint – Airbnb Support Cancellation Error I am lodging a formal complaint regarding a reservation that was cancelled by Airbnb Support without my authorisation, resulting in significant distress and financial inconvenience. I did not request ca... Latest reply by Rebecca

I am sharing this publicly to document my experience and hold Airbnb accountable for serious failures during my long-term stay in Mexico City (Jan 1 – Feb 28 2026).Habitability issues documented since Jan 2nd:- Drain fly infestation in kitchen, bathroom, ... Latest reply by Rebecca

Hi everyone!I’m fairly new to hosting (about a couple of weeks in), and I’ve noticed that many guests have been asking for very early check-ins (around 4 AM) or late checkouts as late as 9 PM.I’m happy to accommodate when it’s just an hour or two, but the... Latest reply by Catherine3488

Hello I have a airbnb rented for 2 months while waiting for my home to close. We've been here a month and this past week there has been multiple different people here everyday until 5-8 pm. I have no idea what they are doing here other than being in a loc... Latest reply by Emilie

My wife and I have had our home listed on Airbnb for a while, but to be honest, we haven’t really had the courage to say yes yet. Now we truly want to take the step, since our long-term goal is to be able to travel more often with our kids.We understand t... Latest reply by Pontus12

Hi fellow Airbnb hosts, I, like some of you, have just been screwed by Airbnb. Let me explain! I have used Airbnb for 7 years now, with Superhost never being an issue. I have several long term bookings for my rooms which has caused a decrease in the book... Latest reply by Shelley159

I'm having a lot of issues with scheduled messages. I have several templates which I send to guests (check-in info, check-out info, feedback request...) and I tried to use the scheduling feature once I discovered it only to find out that the scheduled mes... Latest reply by Vicky-And-Anton0