Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello, I just purchased a short term rental in Bradenton. I reached out to Proper Insurance for a quote and was shocked they wanted over $15K a year for rental insurance if I wanted to include wind and hurricane in the policy. Wondering what most hosts us... Latest reply by Elisa

Hi I’ve set my calendar to check in out Saturday and Wednesday to do shorter stays out of season, but would like to keep to 7 night minimum on peak times with Saturday check in and out only, but I can not see where I can restrict checking in days for a sp... Latest reply by Elisa

How can I be sure that a guest has paid their balance? Where can I find a receipt of what has been paid? It said "guest paid" and listing the entire balance due under the calendar dates for their booking, but they are now asking me what their balance is. ... Latest reply by Emiel1

Hi, My guest had agreed with the house rules but had a cat in the house anyways which violated the house rules. The guest refused to pay the violation fees. Airbnb support was not very helpful. They did helped with the host damage but not with the violati... Latest reply by Helen3

I am beginning to start hosting my entire house…I am super concerned that someone will damage my house…What can you actually do if someone damages house??! Is it easy process to get paid for damages?! I presume not?! I am based in Ireland…. Latest reply by Helen3

I currently have a guest who booked for one adult and no pets. Through my ring camera I was able to determine there are actually two adults and a dog. What is the best way to handle this situation? Latest reply by Joan2709

Accidentally double booked Latest reply by Helen3

We are new hosts. We have all 5 star reviews. The end of the 14-day review period is tomorrow.This is the ai review with some additional details for the purposes of other hosts seeing the full picture: The guests, who identified themselves as a professi... Latest reply by Emilie

Won’t accept our phone numbers Latest reply by Emilie

Hi, I am Nur Zakri of Villa RI homes, Malaysia.I have set advance notice at least one day such that I have time to clean the place in between bookings. If the booking was made 1 day earlier, I could plan for the homestay to be ready by 3pm after the prev... Latest reply by Emilie