Guest paid for extra service ( passes)

[Mark5649]

Hi my guest paid for passes but no longer require them but check-in tomorrow, how do I refund them ( I have not purchased the passes for them yet which is good ) ?

[Mike-And-Jane0]

@Mark5649 just refund them through the resolution centre. Its just the opposite of claiming money from them

[Mark5649]

ok thanks, I did think that but Guest Passes money doesn’t show up to be able to be refunded

[Helen3]

As @Mike-And-Jane0 has already indicated you can send whatever payment you like through the Resolution Centre 

i don't understand what you mean by not showing up @Mark5649 

just go into the booking and click the 'send or receive money ' button. 

[Mark5649 · Accepted solution]

Sorted !

thanks for your helps

[Bhumika]

Hi @Mark5649 , Thanks so much for coming back and updating us that the issue was resolved. Would you mind sharing the steps you took to resolve this question? It will help our community with more insights to resolve these kind of situations. 

Have you followed through Mike's advice to sort it out?