Guest shows up after official check in time and when I greet him at the door and direct him to his private room, he is surprised I live here. As we reach the room, he states he somehow thought a private room in my home was a room with no one else at the property. I'm really confused by his statement. I ask him what he thought he was getting as a "1 private room" He states again that he believes that he's getting this space ALL to himself. He states he has to cancel ALL of his reservation. (10 days) I'm now trying to explain that my bedroom is on the opposite side of the house, hoping that would somehow appease him. I'm still thinking I should try to save this reservation.
Now he goes to his car and proceeds to cancel his reservation. He ask if he was getting a full refund. I contacted Airbnb customer support and they advised me that since his arrival is after the official check in time that the would be charged for that first night and that the penalty for this sort of last minute cancelation was 1 additional night. So basically, he was charge for 2 nights.
Now, I getting notification to leave him a review. I don't think I should have to leave ANY review at all, since he technically the never stayed at my home.
Do I ignore the request for the review, or complete the review with comments on how this guy must have been really dumb to think he was getting an entire home to himself, instead of the 1 private room as advertised on Airbnb?