Yesterday I got a message from Airbnb saying that someone had booked our new listing but they were being “verified” and the reservation would be cancelled within 8 hours if they didn’t complete the verification. Then I received this message from would be guest:
“Hi Dawn, I have made this reservation by accident. When I went to confirm my reservations it appeared that the dates were not available and that I had not booked with you. I proceeded to make reservations elsewhere because of this, and now it appears that I have made reservations with you? A fault of Airbnb’s website I assume. If it’s at all possible to get a full refund my family would appreciate it greatly. Thank you”
We have a firm cancellation policy and I’m not trying to take advantage of anyone, but I’ve read other comments on here about “refunds” and scammers. This person had a brand new account and said in another message that usually she books under her husband’s account.
Would you refund the is person? I think I’ll also check with AirBnb tomorrow. Appreciate your input!