Guest smoked inside and also ruined soft furnishings - can I charge her?

[Laila154]

Hi,

I have a guest who stayed at my house and smoked indoors, I've been working to get the smell out for days! The other thing is she stained a bunch of sheets and towels, and my couch! It seems maybe she did some hair treatment and the grease and color stained a bunch of things. She had the audacity to review my place as stained and smelly!! Can I charge extra for this? How much extra would you charge?

[Jenny]

Hi @Laila154 

I'm so sorry to hear about this.

I just wanted to let you know that I've updated your post title a little, and moved it to another part of the Community Center, to get some more visibility.

Hopefully one of our lovely members will be along soon with some advice!

Take care,

Jenny

[Helen3 · Accepted solution]

If you have receipts from a cleaning company for smoke damage, you can put in a claim for the cost and also the costs of replacement of sheets and towels if you have the receipts. @Laila154 

Also provide photos of the damaged items.

https://www.airbnb.co.uk/help/article/279