Excuse me hosts, I am quite new to business and would like to ask for suggestions.
I have a guest asking check in at 7am and check out at night time.
she asks for discount immediately as she states, ‘I don’t stay for that 2 nights and I am paying for it.’
I offered: free airport pick up and drop off
OK, not enough for her.
she is not happy.
Then I offered check out day for free
means: she would need to book 11 nights instead of 12 nights.
OK, not enough.
she get back and ask they are 8 ppl and only want to pay 6 ppl.
PS: she is a host herself
I personally feel very uncomfortable and not sure what to do.
thank you and welcome all suggestions