@Thomas-And-Rachel0
*sigh*
This is getting stupid. There's probably a law that requires them to give you the opportunity to have your say, but you'd need to hire a (good) lawyer and take it to court, and that would cost far more than whatever you lost. It's very disheartening. Worse yet, the more guests get away with this, the more they'll do it. Watch your back!
Having said that, to answer your VRBO question; no, their support are equally as brain-dead as AirBnb, and they don't ever bother to "intervene" like AirBnb does - so they're less dangerous to hosts, but they don't have anywhere near the market reach that AirBnb has, so if you plan to dump AirBnb and move to VRBO, expect to have your place sitting empty for much of the year. Also, we've had more bad experiences with the handful of VRBO guests we did get, which should also be considered when making that decision.
With ANY platform, the best remedy is always prevention. And no matter what they say, that will always be your problem, not theirs.
Good luck and happy hosting!