Guests who refuse to leave

[Jenny1487]

I have guests who were supposed to check out today.  They haven’t left and will not respond to my messages via Airbnb or phone.  I have never had this happen before.  Any suggestions? 

[Colleen253]

@Jenny1487 What was the length of the booking? 

[Emilie]

Hi @Jenny1487, 

I'm sorry to hear you ran into some difficulties with your latest guests! Did you find a solution in the end? How did things pan out? 

If you still need help, as @Colleen253 suggested above, it'd be great if you could tell us a bit more about the situation. 🙂 

Thanks, 

Emilie 

[Mark116]

@Jenny1487  It might be that they made a mistake and think they have one more night. 

If you still  haven't heard from them, contact Airbnb and have Airbnb reach out to the guest...you'd be surprised  how guests who never return messages/texts/calls will surface when it is Airbnb contacting them.