Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I booked a room in Bangkok last week and now I have to cancel for some reason. If I paid using PromptPay via TrueMoney Wallet and not a bank account, how can I get a refund? Latest reply by Bhumika

Hi, I kept trying to pay for the accommodation, however my payment was not accepted multiple times even though there is money in the account i am paying from. Now I am receiving errors saying I have met my quota. Please provide assistance. Lianne Latest reply by Elisa

I am trying to contact airbnb's legal team regarding false accusations that were made Against Me by a neighbor Airbnb said they were investigating and have not responded to my request for the information of the investigation I was falsely accused of start...

Hi Mark! My husband and I will be wintering in Venice. We are planning to be there January 4 through March 28. I noticed you shave reduced long term rates. I was wondering what that rate would be? Latest reply by Mark6121

When I try to pay it apears a massage that says Something went wrong!Please contact customer support for assistance and I have try everything to fix it but nothing is working Latest reply by Rebecca

Manuri * is a terrible host. She double booked us at * 4th floor unit on 7/6/2025 eventhough we had confirmation. Unbeknownst to us, she had a same day checkout check in. And while we were out for the day, she had the new guests come in and moved al... Latest reply by Doug1365

Hi fellow hosts, I need your advice.I recently received a 1-star review from a guest who publicly commented, “Booking went smooth, thank you.”During the stay, the guest never raised a single issue — communication was polite and uneventful. But after check... Latest reply by Graeme144

Airbnb is now allowing guests who break into your home to publicly defame you—and their system is doing nothing to protect hosts.Recently, a guest broke into my property without permission. I provided video, audio, and voice evidence of the breach. Airbnb... Latest reply by Elaine701

Hello, I have recently recieved a booking inquiry for a month, but she was asking to stay a year.and wanted to know if she had access to the whole kitchen. Normally I would be very excited to have a long term guest until I looked at her reviews and their ... Latest reply by Kitty-and-Creek0

We are a week out from our stay, but the previous guest(stayed there over the weekend) reported that there were brown recluse spiders in the home. They have plenty of photos- one even showing a plate filled with spiders on it. They have a confirmed brown... Latest reply by Rebecca2588