Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

hello i cant verify my phone number as system rejects and says phone number is already in use. but this is my only account could you please help, thanks. Latest reply by Rebecca

I need to remove my listing for now. I have just rented to someone from another site. I can’t figure out how to remove listing Latest reply by Emilie

so disappointing, I inquired about a listing in the Bahamas without confirming booking, and the host responded with a question, not confirming the booking, but simply letting us know that it might be an option for the dates that I entered, and next thing ... Latest reply by Shelley159

We stayed at a house that didn't match the pics, was dirty, furniture was broken and finished with maggots from trash that came into the garage. After taking pictures and complaining to Airbnb as well as the host we were promised a partial refund. Of cour... Latest reply by Joan2709

I'm less than two weeks hosting. A guest booked for one night. He checked into a wrong and occupied room. I relocated him to the right room which was very clean. Yet he gave me a poor review based on the the occupied room Latest reply by Zheng49

Hello, how do you hosts handle different guests seemingly repetitively leaving behind items? I have shipped things ranging from a pair of stiletto heels, to a cell phone charger with cord. I don't ask the guest for shipping, but the last two back-to-ba... Latest reply by Nicholas828

So I checked into my airbnb apartment and it was like 10 degree Celsius and they gave me 2 summer blanket super small. I wanted to cover my feet my shoulders were open, or if I covered my shoulders my feet were open. I asked for reimbursement of 50% of th... Latest reply by Emilie

Hi there, I've just tried to get into my airbnb account. Put the phone number in, put the sms code in, then it wanted my email address. I tried three times and got locked out. I forgot that I had created my account through apple on my iphone. I no longer ... Latest reply by Emilie

Some customer support acts based on their personal opinion and they seem to come up with their own conclusion, which is frustrating to host who put in everything to sustain their business.A guest who neither visited our place nor stay in our listing left ... Latest reply by Emilie

If a guest books a trip less than 24 hours before scheduled check-in, what is their cancellation policy? And is there an increase risk of fraud/scams somehow for these kinds of super late bookings? Latest reply by Emilie