Guest checked into wrong room and gave me a bad review

[Gp2]

I'm less than two weeks hosting. A guest booked for one night. He checked into a wrong and occupied room. I relocated him to the right room which was very clean. Yet he gave me a poor review based on the the occupied room

[Helen3]

Sorry to hear that . How was a guest able to check into the wrong room? Do you not have locks on bedroom doors? @Gp2 

as a homeshare hosts I try wherever possible to be there to help guests check in. 

[Emilie]

Hi @Gp2, 

I'm sorry to hear there were some issues during this recent booking!

Could you tell us a bit more about what happened? As you can see from Helen's reply, it would be very useful to get more context so that other hosts can give you more advice. 🙂

Thanks,

Emilie

[Gp2]

Guest checked into the wrong room that was occupied by someone and not listed. When I discovered that less than 30 minutes later, I relocated the guest to the room he booked. Everything was clean in the room. Yet guest gave a review based on the wrong room he initially checked into by mistake, by himself