I'm wondering if anyone has had this experience. I unfortunately had the recent experience of staying in a very dirty apartment which I couldn't get out off because there were no other options in the area. At the end of the trip, I wrote a very host review of the condition of the apartment. Clearly the hosts were not happy after reading my review so they somehow got my phone number and now they're not only harassing me via the Airbnb app but also through Whatsapp. I immediately contacted Airbnb about the harassment (it took me about 2 hours to report) and requested a refund due to the harassment and safety concerns. After two days of back and forth with Airbnb, they tell me that they can't refund me (even though I reported within the 72 hour timeframe), and that their only solution with these hosts is for me to block them.
Has anyone had such a negative experience with Airbnb and their privacy settings? I wasn't going to demand a refund but the fact that these people can chase me down due to Airbnb providing my personal information seems a bit crazy.
PS: Please know that I've provided screenshots of all communications. Even when the hosts bribed me to remove the bad rating and they would give me my money back. I feel it's more important for people to know about these con artists (Lord knows how many times they've done this before with their 4.98 rating) but, I'm not sure what to do here.
