I am a new host who just had my first guest check out after a 2 month stay. I never had any complaints from her the whole time she was here. She left a note saying her laptop had been stolen. I asked if she had filed a police report and she said yes. I went to the police station and there was no report made.
She also took a basket full of items that she had thanked me for the first day. I had explained that she should use what she needed and leave the rest for the next guest. I asked her if she had accidently taken the basket and if so could she return (she is staying another month at another airbnb).
She became upset and says I have to pay for her computer and that she is going to leave a bad review. She is complaining about all kinds of things. Saying my home is in the ghetto and unsafe. We live in a safe neighborhood, this is my home I live in and a great place.
I do not believe someone stole her computer. I have a gate on my front door and lock on the fence. There are alarms on the back doors to the pool.
I don't know what to do. I reported to airbnb and asked them to call have not heard anything. Should I file a police report?? Any suggestions will be appreciated.
