The air bnb host ignored my phone and messages while making us wait for nearly 2hours ( from agreed checkin time @3pm by the host), also front desk had no idea about the room i paid for and booked, hence we were left waiting for nearly 2hours, not knowing if the room i paid for i available, no updates on the situation as front desk was also waiting for updates from the cleaner/host, after a 10hour flight fr overseas..
The message fr Air bnb app 'host' just kept lying saying, another 5min, to 10min, then another 15min: then the 'host' said he/she will come down amd explain /see me, as he/she is in the lift enroute,, howver afer 25mins with no msg or reply, a representative for the host came to greet us.. He stated clearly he was sent by the host to greet us.. eventually after 2hours dehydrated and jetlag, siiting on a stool cramped with other hotel customer, we were ushered to our room.
This was a frustrating yet disappointing experience, with no responsibility to their paying customer, with No explanation, apologies or even contact from the host, for those frustrating, upsetting few hours waiting like little kid, only to be lied and told to wait another 5mins, then 10mins & 15min, and over and over again..
I belived i was scammed, as i have paid for the room unit for 3days 2nights in Advanced.. Only to be lied to and waiting for hours with no explanation or updates, worst of all, the host was not even answering or replying to my calls during the stressful and tiring couple hours.. No responsibility or courtesy to their paying customer
I thought i was scammed, as i have paid for the room inadvance and now left with no comtact, no room, no explaination for several hours..
Hence i am making a police report as well to prove my case, hopefully no one should ever go through the horrible situation i was lied into. I also strongly suggest that the host be eliminated as clearly he/she will put other patrons through the horrible, terrible, disappointing dilemma i suffered today..
