Host with guests that are being difficult and pushing boundaries

[MaryJane8]

Hi - I am a superhost based in Bristol.  I have been hosting for many, many years and have had in general very lovely guests, however my current guests are really bothering me and I'm not sure if I'm being too sensitive!!.  I live next door to the Airbnb property.  The guy is giving me the creeps, his partner is out all day at work and he is in the property - using the front garden which is not part of the property, using the hosepipe to wash his bike, not putting it away just leaving it in a heap,  He put up the washing line by laying it on the floor to hang out washing, left it there and the cover on the floor which blow onto seedling I have been growing for two months.  They arrived with a really large transit van that they don't seem to be able to drive, taking many attempts to get it onto the driveway to the point I have had to move my car off the drive.  I don't know if I am being silly or if these people are just taking the piss!!  Any thoughts would be appreciated as I am on my own (locked in my house)  Thanks

[Elisa]

Hi @MaryJane8    😊, 

Thank you for asking this question here!

I'm sorry about this situation. 

I'm tagging a few hosts to see if they have any advice for you: @Shelley159, @Joan2709, @Helen3, @Debra300 and @Andrea6232.

Thank you everyone!

Warm regards 🌻,

[Helen3]

Hi @MaryJane8 

From a fellow host in Bristol. When you accepted the booking did the guests say why they were coming to Bristol? You can't really say anything about the guy being in all the time as they have booked the space.

however in your shoes if he's not allowed access to the front garden you can remind him on this and that if he's wants to use the hosepipe he must put it away after use. .

i leave my clothes line up during the summer months so there isn't a cover for the guests to worry about. 

if they can't park the van on your drive away safely so you can still use it I would ask them to park on the street. 

hope it all works out for you.

[MaryJane8]

Hi Helen - I knew he was going to be working from the annexe - it’s not that at all - luckily they are leaving on Saturday so I will grin and bear it - the front garden is out of bounds - the hosepipe is old and is just by my front door- he broke a plant - emptied a large bucket of water and left the pipe as a trip hazard -  bringing the van in has broken many branches off a fir tree

i I can’t leave the line up - it is huge four sided whirring line - today he took the cover of which promptly blow into a flower bed damaging my sweet pea seedlings ! 

he has actually been out all day today and left all the lights on 

he is rude and entitled and cares little for anything other than himself then asked me to print papers and then got upset as he wants to check out late!! Having arrived 3 hours early which I accommodated with a smile !

if guests were like this I would stop letting out the place

im also concerned about washed bikes being taken inside and stored against the furniture 

he’s just horrid !!   

I know there is nothing I can do as he intimidates me 

looking forward to my next guests who are lovely returners

allbthat said thank you for your reply 

MJ 

[Helen3]

Sorry to hear that @MaryJane8 

To be honest it's not that you can't do anything but it sounds like you prefer not to.

i would definitely have spoken to him about the clothes line, bikes , leaving the hose out and using the front garden. 

glad he will be gone soon. Make sure you stick to your guns about not having a late checkout out and leave an honest review.

i certainly wouldn't want to host this couple in Bristol.

[Shelley159]

Hi @MaryJane8 

If it's any consolation, it doesn't sound terrible compared to many of the issues that we read about here! I wouldn't worry, for example, about a guest leaving a hosepipe in a heap. Having said that, it's hard for me to picture the situation. How long are they staying for?

[MaryJane8]

luckil they leave on Saturday!!!    I have been exceptionally lucky and never really had any problems in the past - this guy is so entitled and self important he has no care for anything- he has damaged an old fir tree with his van - broken plants when emptying a water butt - etc etc the hosepipe is by my front door and was a trip hazard to my small grandchildren so I had to spend time I didn’t have sorting it out  - today he damaged a whole flower bed  of seedlings I have spent two months cultivating such a shame - he asked me to do some printing for his work which  I did then got rude as I refused a late check out !!   They arrived 3 hour early

still he leaves soon so onward and forward 

thank you for your response 

mj