@Jason843 It seems like you have been expecting Airbnb to cover you for things that you need to find ways of preventing in the first place, or remedying on your own.
Why do guests have access to the pool pump, for instance? It shouldn't be accessible to guests in the first place. It's either behind a locked door, or if that isn't possible, you have a locked metal cage built for it.
You shouldn't have to throw out towels because someone wiped their baby's butt with them. You pre-treat them and wash them. And occasionally ruined towels are part and parcel of the cost of doing business, not something to be making claims for.
Did the house reek of pot smoke after that guest, is that why it took such extensive cleaning? Because I don't see how a rolled up joint found under the toilet or stems and seeds found on the bathroom counter are any big deal to fret about- although they are evidence. But if the place didn't reek of marijuana, the guest could have gone outside to smoke. You can dictate no smoking in your home, but you can't dictate whether guests have marijuana in their possession, that's none of your business.
And while guests should certainly not be smoking in a non-smoking home, if they do and it requires more cleaning, well, that's just how it goes sometimes. Messy, dirty guests who don't smoke require more cleaning after, too. But some guests leave the pllace clean and tidy. It usually balances out.
If you don't have a fund set aside to remedy things that are inevitable when renting your place out to strangers, and are going to expect Airbnb to enforce what most hosts realize they have to deal with themselves, then it sounds like hosting isn't the best choice of income for you, or maybe you are just burnt out and need a break and a reset.
There are hosts who have been hosting for years and never once put in any claim, and others who seem to think putting in several claims a year is something normal.
