In July 20525, I booked an Airbnb. When we arrived the place was filthy and there was an odour that indicated a plumping issue. The sheets were smeared with dirt and the sink had grease and limescale.
The fire alarm they claimed the property had was also ripped off ceiling so it was also a safety issue.
Then found out the 'hosts' of the property were not the people who were messaging me and I received emails and messages of 5 different people when raising the issue, none of whom were named as hosts on the listing.
I reached out to the hosts, providing them pictures of my claims and I asking if there was any way we could be compensated and immediately they accused me of false claim (despite me providing pictures of the dirt). I then escalated with Airbnb and Airbnb after seeing the photos offered me a refund.
Following this, the host left a poor review on my page accusing me of being a 'scammer' but I have provided pictorial proof of the issues and they refused to deal with it. As this was my first stay and I have never booked before, it is now the only review on my page.
Is there any way of them being held accountable?
