How do I offer a different accommodation?

Saima8
Level 2
Pickering, Canada

How do I offer a different accommodation?

Hello 

I’m looking for a polite way to ask my booked guest in the last week of April to change the location of his stay to an upgraded one. 
He has currently booked my basement suite which is a one bedroom suite without kitchen. But since my daughter is planning to be here in same dates , so I luckily have dates available in the other location which is a big 4 bedroom house with large kitchen etc

but I don’t know how to say it to him , as I don’t want to offend him or to think that I might be avoiding him to stay in my own place ? 
I would really appreciate someone composing a nice message for me to send him 🙂

1 Reply 1

@Saima8   I really don't recommend doing this, especially if the guest has never stayed with you before. The bait-and-switch "upgrade" is a well-known tactic of scammers, some accounts of which have gone viral, and it would look both suspicious and unprofessional if you suggested to your guest that you wouldn't be able to honor a booking for the place he specifically chose - especially if the other property is not even in the same location. I'm sure the 4-bedroom house is very nice, but it might not be an "upgrade" from the perspective of someone who only needs one bed and prefers the location originally chosen.

 

You could present it to the guest as an opportunity, that you have an opening at a larger home that you could offer at no additional charge, if he would like to stay there instead as a so-called upgrade. But Airbnb doesn't offer a protocol for transferring a booking from one listing to another, so you're still in an awkward spot if he accepts. If he declines, you'll have to either situate your daughter elsewhere or accept the penalties for cancelling the booking.