There has been an ongoing issue that appears to be a programming error in the promotions feature on the platform. I rely on this feature to run 20-30% discount promotions on my rental during slow seasons in our market.
Every time I try to run a promotion discount the algorithms either significantly under value by more than 50% or over value by over 200% the nightly rate of my listing making it impossible to use the promotion feature.
I’ve tried several times to get help from customer support with this issue but they don’t seem to fully understand the issue or are not adequately trained to know what to do in situations like this.
This issue is costing me business and has significantly impacted my bookings on the platform. I’ve been a show host for 7 years with great reviews so this isn’t my first time dealing with the customer support team but they seem to be completely useless and unhelpful in addressing any issue these days.
Does anyone know how, whoa d where I can report technical issues with the site that does not involve trying to go through the customer support team? I need to get this elevated so that the right teams can appropriately address the issue.