How do you handle last-minute booking requests?

Elisa
Community Manager
Community Manager

How do you handle last-minute booking requests?

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Hello everyone😊,

I hope your week is going well.

 

Today, I would love to hear how you handle last-minute booking requests. I know it can be a challenge, but it’s also an opportunity to showcase flexibility and excellent service.

By staying responsive and adaptable, you can turn last-minute requests into positive experiences that build your reputation as a thoughtful host.

 

I’m curious to know, how do you handle last-minute bookings?

Share your tips with other hosts in the comments!

 

Wishing you a great day,
Elisa 🌻

 

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4 Replies 4
Kelly2345
Level 1
Beverly Hills, CA

I’m always very excited to get a last-minute booking request and I always accept the request in book the house. Have a wonderful day

Kimberly1231
Level 1
Columbia, CA

If the house is vacant, it will be clean and ready to go.  We have self check in, so the only thing we have to do is send a manual message, because the late booking usually over-rides our automated messaging. 

Ketan21
Level 1
Lonavala, India

Hi Elisa,

hope you are also doing well!

 

Last minute bookings are always a cherry on a cake moment. We wait the whole day for booking and when we get it on the last minute it’s always a great deal to close. I love the notification sound of airbnb, may it be last moment or the advance one. I be responsive for the last minute bookings and help the booker with directions and also ask caretaker to keep the place clean in advance for a better experience, may it be late night i always provide booker the place to stay, this type of gesture makes a good connection between the customer for future bookings too. 

have a good day! 

Karen4309
Level 2
Wellesley Island, NY

We rarely have them because we usually have repeat clients.  I did learn a lesson in accepting a "last minute" booking last year.  I did not sufficiently vet the client's background, and they left our home in terrible condition and claimed the disaster was because "someone must have broken in after we left".  If a last minute booking is not a known client, be sure the person(s) has a track record with AirBNB and at least a few host recommendations.   With last minute bookings, you do not have the benefit of pre-check in conversations to get a well-grounded feeling for the prospective guests.