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How do you support guest that say internet speed not fast enough and cancel right after they check in?

‎08-10-2023 01:43 AM
Patricia4201
Level 2
Fuquay-Varina, NC
‎08-10-2023 01:43 AM

How do you support guest that say internet speed not fast enough and cancel right after they check in?

Guest walks in said he checked internet speed it was not fast enough and cancelled... so the guest and I were okay with him cancelling we had a very good communication... but are guest just making up stuff???

‎08-10-2023 01:43 AM
1 Reply 1
‎30-10-2023 09:22 PM
Bhumika
Community Manager
Community Manager
Toronto, Canada
‎30-10-2023 09:22 PM

Hi @Patricia4201 ! Welcome to our Community Center!

 

Although due to an expected reason, seems like you handled the cancellation really well and everything was solved with good communication. 

Have you encountered any such cancellations with these kind of reasons since then?

 

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Please follow the Community Guidelines

‎30-10-2023 09:22 PM
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