How long after a stay can i charge a guest?

[Rachael405]

I've had a guest leave a couple days ago and they haven't left a review.

They broke a house rule by allowing a dog inside and I will be charging them a fee for this.

But I want them to leave a review before I do so (so they don't leave me a bad review) so if they don't leave a review at all - 11 days. Can I still charge them after such a long time? Thanks 

[Rebecca · Accepted solution]

Hey there @Rachael405, 

Hopefully you managed to get an answer before now.  In the Host damage protection guide it says: 

The reimbursement process

Here’s how to get reimbursed if damage does happen during a stay:

1. Document the issue by taking photos or videos, getting repair or cleaning estimates, and/or collecting receipts.
2. Within 14 days of the responsible guest’s checkout, request reimbursement from them by starting an AirCover for Hosts request in the Resolution Centre.
3. Your guest will have 24 hours to respond to the request. If they don’t respond, pay partially, or decline payment, you’ll be able to submit a reimbursement request under Host damage protection. Airbnb Support will then step in and review the request. (If the accommodation is in Washington state, our insurer will review the request.)

I hope this helps.