How to update a previous booking?

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How to update a previous booking?

I have a customer who had booked for 2 nights and now wants an extra 3 nights starting earlier, total 5 nights. I have discounted the rate by negotiation. How do they update the booking?

Top Answer
Emiel1
Top Contributor

@Woz1 

 

You can update the booking yourself by using the "change" option on the reservation.

 

In the change form first change the new check-in date, it will show the new calculated price.

 

Then click in the price-field and enter price you agreed with guest.

If OK change request will be sent to the guest.

 

Guest will need to confirm the change and Airbnb will charge the price-difference between the old and new reservation.

View Top Answer in original post

2 Replies 2
Emiel1
Top Contributor

@Woz1 

 

You can update the booking yourself by using the "change" option on the reservation.

 

In the change form first change the new check-in date, it will show the new calculated price.

 

Then click in the price-field and enter price you agreed with guest.

If OK change request will be sent to the guest.

 

Guest will need to confirm the change and Airbnb will charge the price-difference between the old and new reservation.

Thank you for your help

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