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I have been charged twice.

‎05-03-2023 08:22 PM
Douwe8
Level 2
Nuremberg, Germany
‎05-03-2023 08:22 PM

I have been charged twice.

I have been charged twice for the same booking. 

How do I request a refund?

 

Best regards,

 

Douwe

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‎05-03-2023 08:22 PM
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3 Replies 3
‎06-03-2023 06:31 AM
Fred13
Level 10
Placencia, Belize
‎06-03-2023 06:31 AM

Perhaps best to contact host and if he received double payments, he can refund one of the payments. This would be a lot simpler than getting Airbnb involved.

‎06-03-2023 06:31 AM
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‎06-03-2023 11:40 AM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎06-03-2023 11:40 AM

@Douwe8 Don't go to the host - Airbnb is fully responsible for collecting the money from guests. You can either call Airbnb or just request a chargeback from your bank.

‎06-03-2023 11:40 AM
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‎11-09-2024 07:34 AM
Staffan6
Level 2
Gothenburg, Sweden
‎11-09-2024 07:34 AM

Did you find a resolution to this issue?

 

The same thing has also happened to me, and it doesn't seem uncommon, so I'm wondering if anyone has a solution.

 

Thanks

‎11-09-2024 07:34 AM
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