Increase in terrible truly awful first time guests

Dennise-Ann0
Level 4
Twain Harte, CA

Increase in terrible truly awful first time guests

I have had about half of the new to Airbnb guest turn out to be really awful.   The worst have been disrespectful of my cabin.  It has now taken me the better part of a week to clean the cabin back to its original state, from my last guests.  They didn't read any of the messages on how to find the cabin (they got lost), didn't try the front door only the sliding glass door and called me saying the cabin was locked (my welcome message gives detailed directions and state the front door will be unlocked),  left an absolute mess in the kitchen with oil congealed on the stove and dirty pots in the sink, and left the front door open.  The cabin is in a national forest and this means instead of the neighbors cat in the cabin it could have been a bear.  Another guest, I believe, she didn't read I live on the next property, kept bringing more and more guests.  I confronted her and charged her.  The problem is the trash, we have to haul it all out, and the septic, too many people could overwhelm the system.  Another guest left for supplies in town and the others left behind I caught trying to break in through one of the windows.  

The problem seems to be there is no standard from Airbnb to advise the guests on the basics of how to treat the hosts and how to respect the properties.

Is there a welcome to Airbnb guide I can send to these new guests?   I am tempted to drop Airbnb completely, since these horrible guests make it difficult to want to continue.

15 Replies 15

@Christine615  American hosts talk a lot about background checks, but I suspect this concept doesn't scale very well for a global site with international travel in its crosshairs. There might be room for an alternative platform to emerge that doesn't have the whole planet in its sights, and is fully designed around the domestic market, but hosts who prefer guests who are cosmopolitan in nature will probably have to accept that attracting them isn't compatible with making people jump through bureaucratic hoops to qualify for a booking. There's no possible expansion into emerging markets when the bar for entry is set around the data collection standards that US citizens have accepted as normal.