Inguiry

[Deborah-and-Van0]

Can I deny an inquiry she mentioned her and her husband have a service dog. 

[Mike-And-Jane0]

@Deborah-and-Van0 Absolutely NOT

[Emilie]

Hi @Deborah-and-Van0, 

Is this your first time getting this kind of enquiry?

In addition to Mike's answer, here is the policy in regards to 👉 service animals:  

During a home reservation, when a guest is accompanied by a Service Animal, hosts are not allowed to do the following because of the guest’s Service Animal:

• Refuse a reservation (unless an Airbnb-granted Exemption applies).
• Charge the guest additional fees related to the reservation, such as pet fees or cleaning fees for animal hair or dander.
• Treat the guest differently than they would another guest (such as by imposing different house rules).

I hope this helps!

Emilie

[Deborah-and-Van0 · Accepted solution]

@Emilie Yes this is my first inquiry I am new to Airbnb.  I did deny the inquiry not based on the animals but based on the fact that they did not have any host reviews. If they had a reservation I would have had to accept it.  I ended up calling Airbnb and doing a lot of research. Thank you for all of the advice!