Hello everyone,
I have one or more problems. I just have a guest staying from 30.11 to 19.01. booked hat.
As it is a long-term rental, the payment has been split into the second installments.
1 tariff - 30.11. until 29.12 was paid in advance
2 installment - 29.12 to 19.01 has not been paid until today
Airbnb emailed me about this on December 23rd. They had contacted the guest several times about payment and set a deadline of December 25th. If by then the second installment is not paid, they would cancel the booking. I then immediately informed the guest, both in writing and in person. He promised to transfer the money immediately. But nothing happened.
I tried to reach Airbnb but I kept getting roasted. You are very sorry and the person responsible will get back to me. Also, they would try to reach the guest to sort it out. After that, my messages from Airbnb were completely ignored. I also tried to contact the guest again at the same time, but he also hiding.
Then on 12/27 Airbnb suddenly wrote to me that the guest still hadn't paid and they set the deadline for 12/28, if the money hasn't been transferred by then they will cancel the booking.
It is now December 29th and nothing has happened so far. The guest is still there, the booking is still active, the rate still shows as unpaid.
Today Airbnb suddenly wrote to me that I can cancel the booking if I want to. Then the calendar would be free again, but I only get a fraction of the money back. That shocked me. The guest does not want to cancel or pay. Airbnb doesn't want to cancel either, even though the guest doesn't pay and then blames everything on me.
I'm in Cameroon right now, there is no Airbnb hotline. Calling a hotline abroad several times is very expensive for me. This means that communication usually takes place in writing. I feel like Airbnb is taking advantage of it.
Has anyone ever gone through something similar or have general tips for me? I would really be very grateful.
