Message a guest, inviting them to submit a review

[LeeAnn-and-Meleia0]

We just started at the last of October and have had four good bookings and 3 left wonderful reviews. We have got more bookings made, but we are trying to get all the reviews we can. Our last guest has been sent a message on departure about posting a review, but she still hasn't. I feel she enjoyed her stay because she wrote really nice compliments in the guest book and was very responsive during their stay. Should I send her a personalized AirBnB message asking again for a review?

[Title updated by Community Manager]

[Akshatha0]

Hi!

That’s great - it sounds like you’re doing a wonderful job so far, and three great reviews so early on is fantastic progress!

For the guest who hasn’t reviewed yet, I’d avoid sending another message directly asking again. Sometimes guests just forget, and Airbnb also sends its own reminders. Too many nudges can make it feel like pressure.

What you can do is send a short, warm thank-you message, something like:

“It was lovely having you stay - thank you again for your kind words in the guest book! I’ve just left you a review on Airbnb and hope to host you again in the future.”

That gentle reminder often encourages them to leave a review naturally, without you asking outright 😊