Hello @Betty563, I'm sorry to hear about this issue. While the Community Center isn't a customer support forum, we can help by forwarding your case to the technical team.
Could you share a video displaying the error through a shareable google drive link? Before recording, it might be helpful to follow these steps:
- Log out.
- Close all browser windows and tabs.
- Open a new window or tab.
- Clear your cache, cookies, and browsing history.
- If you're using an app, delete and reinstall it.
- Log back in using EMAILFROM_ACCOUNT
Keep us posted.