Capacity is a problem that is best handled BEFORE the guests cross your threshold! These are some of the things I've been told about capacity over the years:
~What do you mean I can't invite friends over, that's what an ABB is for?!
~They aren't staying the night, they're just here to visit awhile!
~How about we don't count my five kids as guests?
~We don't mind that there are only beds for 8, we'll bring our own air mattresses for the others.
~I've rented the space, how rude that you'd try to tell me what I can/can't do with it!
~We'll have 4 the first night, 6 the second night and then some will leave and we'll have a different 4 the last night.
~I haven't decided about the guest count yet, we'll see if some of our kids want to come stay with us after we arrive.
Some of these are a problem of thinking your ABB is like a hotel, some of these are a problem of thinking that your ABB is like their house. Unfortunately, once you've gotten to where you are (the extras have come and gone) the best financial move is to say nothing and give them a bad review. What you likely need to do going forward is include some things like:
- getting names for every guest
-specifying that the guest count is real and can't be increased willy-nilly
-blame this occupancy limit on city or insurance or cleaners or some reason
-disallow "visitors" of any type for any duration. They're either included in the reservation or they aren't.
But no matter how well you word it, it will still continue to be something that you will need to monitor and deal with because the % of guests who are shady or clueless is not nothing.