My card was used fraudulently to make a booking

[Sean1727]

My South African debit card was used fraudulently to make a booking in the Western Cape in South Africa.

Airbnb refuse to compensate me and say that somebody in friends or family have used the card - which is an insult.

How can I get a reasonable response from Airbnb? I have had to block the card and visit the bank to get a new card. All inconvenient and time consuming but stuff happens. What I cannot accept is Airbnb's total lack of responsible interest when something like this happens.

Has anyone else had the same issue?

Sean

[Joan2709]

@Sean1727 

Unfortunately, this is the typical "script" from Airbnb and they will quote that and then close the case. Below is a post from a US guest and how he resolved a similar situation....eventually"

Card Being Charged For a Reservation I Didn't Book

https://community.withairbnb.com/t5/Support-with-your-bookings/Card-being-charged-for-a-reservation-...

[Sean1727]

Thank you so much for responding - I feel less in "the wilderness" now!

All the best,

Sean

[Mike-And-Jane0]

@Sean1727 Don't waste your time withAirbnb. Deal with your bank for a refund and Airbnb will then take notice and inform both the host and guest.

[Sean1727]

Thank you so much for the advice,

Sean