My host is charging me a fee even thou I did not smoke in the property

[Ludwing4]

I did not smoke in the property I walked away as stated in the rules, guess do not hang at the cameras that host can see so I walked away some steps away from the property now he is accusing me of smoking weed inside even thought I didn’t 

[Rebecca]

Hello @Ludwing4 👋

I wondered if you had been in touch with the Airbnb Support team about the issue? 

The Community Team is dedicated to supporting hosts in a different capacity than customer support. This community forum serves as a platform to facilitate meaningful conversations among hosts, encouraging open discussions about topics that matter to Airbnb hosts. Our goal is to foster a space that is respectful, constructive, and encourages host-to-host interactions.

If you head to this link (https://www.airbnb.ie/help/article/1542) you'll be able to reach the Support Team. 

Hope this helps, 
Rebecca 🌟

[Fiona256]

People who smoke carry the unpleasant smell of their smoking around with them. So it may be that the smell your host has found inside is from your clothes and hair.

[Alicia753]

Hi @Ludwing4 ,

If your host is charging you a fee for smoking in the property and you’re confident that you complied with the rules, it’s essential to address the situation calmly and factually.

Begin by clearly explaining your actions and how you adhered to the house rules, such as walking away from the property to smoke. If the host claims otherwise, request that they provide evidence to support their accusation, like video footage or other proof.

It’s also a good idea to reach out to Airbnb’s Resolution Center to dispute the charge. Share your side of the story with them, including any details or evidence that confirm you followed the rules. Maintain a polite and professional tone throughout your communication with both the host and Airbnb support, focusing on the facts rather than emotions.

If the fee is still enforced, you can ask for clarification about the decision and explore further options, like negotiating or appealing through Airbnb. Ensuring all interactions remain respectful will help you make a stronger case. Airbnb won't charge you right away without the host submitting a resolution center and investigating.

I hope this helps.

All the best,

Upfish Management