Need help to review guest

[Thien48]

I’m looking for guidance on how to review this particular guest. Here is some context:

I recently hosted a guest who, in my opinion, may be dealing with mental health challenges. Upon arrival, she shared some wild and concerning stories about her previous host. I initially dismissed them, assuming they were exaggerated.

However, during her stay, things escalated. Around 3:30 a.m., another guest reported that she was being loud, disruptive, using foul language, and even banging on his bedroom door. I immediately contacted Airbnb Support for help. While waiting for assistance, I had a chance to sit down with her to try to understand what was going on. She described things that clearly did not happen — it felt like she was imagining events.

After our conversation, she left the property for a few hours. I stayed up to wait for her return, in part to ensure she didn’t disturb or frighten my other guests, who had already expressed concern about her behavior.

Throughout this period, I was pleading with Airbnb Support to help remove her from the property. After escalation to a specialized team and significant back and forth, Airbnb ultimately altered her reservation and she checked out this morning.

Now I’m trying to understand how to properly leave a review that reflects this experience while remaining within Airbnb’s guidelines. Her profile shows a 4.8-star rating and indicates that she is also a host, yet her behavior did not reflect the professionalism or courtesy I would expect from a fellow host.

One point I want to raise: before accepting her booking, I read through her public reviews and didn’t see any major red flags. However, after she left, I noticed a private comment left by a previous host — something I hadn’t seen earlier. If I had access to that information beforehand, I would never have accepted the booking.  My question is:  why aren't private comment from previous hosts visible to future host?  What is the purpose of making them available after a guest's stay, when they could have helped prevent a negative experience in the first place?

[Helen3]

Sorry to hear about this difficult guest . I would mark down to one for communication and then others according to your experience ie cleanliness.

How did you access private information hosts left for guests - this information isn't available publicly. @Thien48 

i check all guest reviews when booking and reviews guests have left for other hosts.

[Thien48]

@Helen3 On the app, there’s a section called "About", and underneath it, there’s a star rating you can click on to view more details. Sometimes, hosts include additional information in that section. However, I don’t have access to those detailed insights during the booking process.  I can only see the overall star rating and public reviews, not the more specific feedback that may have been left privately.

[Helen3]

Ah that's not private information from the host that they share directly with guests  . @Thien48 

That's information that any host can see once you receive a booking. 

you can always see host reviews of a guest but you can only see their ratings once a guest books. 

[Patricia2526]

Hi @Thien48 

Private feedback is sent only to the host vice versa after the stay, so the guest & hosts can share suggestions or issues without it affecting their public reputation.

Airbnb treats private feedback as a conversation between the guest and their previous host  not as part of a “reference check”.