No refund

[Robert-David0]

So we booked a property and saw how far it was from the beach and we had some mobility issues with some folks going and the golf cart could not make it out there. So I changed it to a different property. Same date. I booked the first property in April and where to stay in July. When I changed to the new property Generali would not give me any refund. I complained to AirBnb as they promote this insurance on their app and should be responsible for reducing my rate if I can’t get a refund. What good is a 15 day free look when you stay is four months out. I could see transferring what I paid to the new property, but they would not do that either. and when you see cancellation policy on the AirBnb app, you’re assuming everything you paid will be refunded. There is no obvious place that says 15 day free look for the insurance. Probably a good idea to contact the Florida insurance commissioner and my home state commissioner. This is just bad business. 

[Marie8425]

@Robert-David0 

Airbnb is a platform  not a property manager  Choosing another prperty, basically you entered two legal agreements to rent with two seperate Hosts using the platform  Hosts not Airbnb decide each listings cancellatuon policy the platform displats it.

You are insured if Airbnb or the Host made an error.

If the Guest made the error then the Guest is responsible

[Robert-David0]

so since I did not get a refund, can I not use the policy? I’ve got enforce right now, which is on the same date and just use it for the new property. I looked at the policy and it does not depict what property it just has a date.

[Christine2602]

@Robert-David0 

De manière générale,les assurances fonctionnent pour des imprévus.

Pas pour un changement d'avis.

Il aurait fallu bien lire l'annonce avant de réserver,au besoin demander des précisions.

Vous pouvez également choisir des annonces avec annulation flexible.

[Google translation]

Generally speaking, insurance covers unforeseen events.

Not a change of mind.

You should have read the listing carefully before booking, and asked for clarification if necessary.

You can also choose listings with flexible cancellation policies.

[Ray2330]

You changed your mind about a booking and cancelled it, that is not something that insurance covers.