No show

[Jane4742]

Hi, my guests booked in last minute at midnight 27/12 for the 2 nights after 27/12 and 28/12 and I accepted in the morning when I woke up and later on I received a text from my guest stated her daughter was sick and she had to change to route. Then she changed the booking from 2 nights to one night (27/12) but on the text message she said she will change the route to another city. She hasn’t requested any refund yet. What should I do? Shall tonight be refunded to her or still fully charged for no show and cancelled in last minutes. Thanks