Here’s the updated letter with your booking reference included:
---
Omar **
**
[Your Postal Code]
**
**
06-01-2025
Customer Service
[Company Name]
[Company Address]
[City, Postal Code]
Dear Customer Service,
I am writing to formally request compensation following a distressing experience I encountered during my recent travel to London with my family, under booking reference **.
On [insert date], I traveled from Glasgow to London with my wife, our four young children, including two infants, and our disabled son. After a long journey, we arrived at the apartment we had booked, only to find that it was fully booked and we had no accommodation. This situation left us stranded on the street in cold and wet weather for approximately five hours, which was incredibly challenging for our family, particularly for the children and my disabled son.
Despite my attempts to resolve the issue by contacting your customer service team, I was informed that there was nothing that could be done to assist us. Afterward, I had to reach out to friends for financial help to secure a last-minute hotel room in a different city, which added further stress to an already difficult situation.
Given the circumstances, I believe that a compensation of £2000 is reasonable to cover the distress and inconvenience caused to my family during this ordeal. I hope you understand the seriousness of this situation and the impact it had on my family.
I look forward to your prompt response regarding this matter.
Sincerely,
Omar **
**[personal details removed - Community Center Guidelines]
