Hello! My airbnb is one room in my townhome. We don’t have guaranteed parking for guests and it is listed as such in our listing. The pricing also reflects that missing amenity. There are parking spaces in the community, but our HOA only limits every home 5 overnight passes per month. This prevents us from guaranteeing parking for our guests. There is street parking just a short walk from our home, but due to the parking limitations in our community, the street parking is often full with residents with more than 2 cars. This becomes a challenge when guests come home late at night, and even more so when they check in late at night. Some guests are understanding that this is the the case with the Airbnb they selected, but some guests are difficult about the situation. They message us saying that there’s absolutely no parking. Sometimes we can help them and give them an overnight pass, however we only have 5 in a month and can’t just give them out to every guest who can’t find parking. On the other hand, they probably weren’t anticipating parking to be a challenge. I’m just not sure what to do when guests are unhappy about the limitations clearly stated in the listing. If you compare pricing with other similar Airbnb’s in the area, it is pretty clear that ours is priced lower. I’m unsure if they’re just booking the place without looking further into the parking situation.
How can I make this less stressful?
