Pathetic

[Marc-Holden0]

Hi Aloha,

 

Your decisions are counter productive and bad management.

You can see our positive history and our recent ratings. To lose a listing that obviously has potential for revenue for yourselves for a momentary lapse in quality is poorly considered.

Just as an insight, I NEVER suggested to a client to go elsewhere. THEY told me that they had other options they would like to explore before deciding. I said that that was their prerogative. I didn't suggest they go elsewhere.

We have bookings all through to November...are you going to cancel them all? That will give you a bad reputation.

All decisions can be reversed.

By the way, you deducted €396 from a booking by José Luis who gave us a 5 star rating. I expect you to reimburse me.

Marc

 

Sent from Outlook for Android

[Emiel1]

@Marc-Holden0 

This is the community, not Airbnb itself.

It seems you are addressing Airbnb because your listings are suspended ?

(I noticed on your profile several guests wrote bad reviews in april/june)

[Emilie]

Hi @Marc-Holden0, 

I'm sorry to hear you are having some trouble with your listing. As Emiel explained, this is a community for hosts to connect and help each other, but we do not have access to your account here. Have you contacted the Support team directly yet?

If not, please do reach out to customer support here 👉 https://www.airbnb.co.uk/help/contact-us/ 

Thanks, 

Emilie