Payments

[Bud186]

I have someone in my house from Airbnb but there is no money in my account and it looks like the renter hasn't paid anything. I thought renters pay upfront?

How do I get my money?

[Emiel1]

@Bud186 

Guests pay upfront to Airbnb.

Did you check your transaction history page on Airbnb ?

https://www.airbnb.nl/users/transaction_history

[Emiel1]

Correction:

For hosts in US:

https://www.airbnb.com/users/transaction_history

[Bud186]

I have a guest through Airbnb in my house and nothing has been paid?

[Emiel1]

Duplicate post:

https://community.withairbnb.com/t5/Ask-about-your-listing/Payments/td-p/2189156

[Bhumika]

Hi @Bud186 , I’ve merged your post into this thread so hosts can follow the entire discussion in one place.

Have you reached out to Customer Support team for the same? Let me know if you're looking for information on how to contact them.

Regards,

[Patricia2526]

Hi @Bud186 

Double-check your payout method to ensure it’s fully set up and verified. You can also tap Earnings to view your payout schedule it will show if your payout is Scheduled, On Hold, or Pending. If you see that it’s marked as On Hold, reach out to Airbnb Support right away so they can explain the issue and help you resolve it.

[Bud186]

I have tried to get airbnb support but it sends me to memebers like you.  How could I actually speak to someone at Airbnb?

FYI my payout method is set and it shows a payment for like the last day of December but the renter has been in since 12-1.  I want to get the money now.  What if they just decide to leave and not pay?

[Helen3]

Just call customer services in your country @Bud186 

Did you accept a last minute booking -  if so sometimes payments don't go through.

if Airbnb has notified you the payment hasn't gone through - then you should go to the listing and evict the guest. 

[Bud186]

where can I find a phone number for airbnb customer support in united states?